Where is my test?
Looking for your test? Please call or text 877-355-7978 or email info@mylabsdirect.com for answers.
Where are the tests performed?Our tests are performed in our CLIA certified, COLA accredited laboratories.
Where are my results?
Your results will be emailed to you through a password-protected document. Your results will populate in your HIPAA secure dashboard, which you can access anytime.
Are my results private & secure?
Yes. Your results are delivered through our HIPAA secure platform.
Can I share my results with my doctor?
Your results can be easily shared with your healthcare provider, and in fact, we encourage you to share your data in order to obtain the treatment you might need. Contact us for a network of healthcare providers
Do you have a refund policy?
Yes, please click here for details.
Can I purchase a test for a friend?
Yes, you can gift an At-Home Test kit. The recipient will register their kit, and the results will go to them exclusively.
Will you come to me for testing?
Yes, we offer a mobile concierge service for all our test offerings for the DFW area, 7 days a week. We know it can be difficult to find the time to come to a lab for testing or maybe you or your family just don’t feel well enough to leave the house – no problem! Our licensed phlebotomists will happily come to your home or office for testing.
BLOOD WELLNESS TESTING:
When should I take my test?
Please prepare to test first thing in the morning. Do not eat or drink any flavored drinks 8 hours before testing. Be sure to drink plenty of water before testing! Being well hydrated will help increase blood flow and improve the testing experience.
*Note: Do not test on a Friday, Saturday, Sunday, or Holiday. Your sample must be picked up, dropped at a dropbox location or brought to FedEx on the same day you test.
I cannot collect enough blood; what should I do?
Please be sure to drink plenty of water. Keep your hand below your heart while collecting your sample. Flex fingers and/or rub the testing area to increase circulation. Wash with warm water and/or place the heating pack on the testing site.
*Please note: You must fill the sample collection tube to the very top line.
How much blood needs to be collected?
You must fill the tube to the top line for the sample to be run accurately.
How do I collect my blood sample?
Please click here for finger stick instructions. Please click here for QuickDraw instructions.
My Quick Draw/ Tasso blood collection device did not work; now what?
Please call 877-355-7978 and be sure to have your device serial number on hand. We will issue you a new device. Please do not throw away the rest of your kit; you will need it to complete testing.
How do I register my test kit?
Please click here to register your kit.
*Note: You must register your kit before testing.
How long will it take for me to get my results?You should expect your results in less than 48 hours from the time we receive them in the lab.
How long will it take for me to get my results?You should expect your results in less than 48 hours from the time we receive them in the lab.
STI TESTING:
How much urine needs to be collected?
Please fill approximately half of the cup for the sample to be run accurately.
How do I collect my urine sample?
Please click here for urine collection instructions.
How do I register my test kit?
Please click here to register your kit.
*Note: You must register your kit before testing.
How long will it take for me to get my results?You should expect your results in less than 48 hours from the time we receive them in the lab.
Who should be tested by Molecular PCR?This test is recommended for anyone that has symptoms for COVID-19, anyone that has been exposed to someone with a confirmed case of Covid-19, anyone that has taken part in activities that put them at risk for Covid-19 such as travel, attending large gatherings, etc and/or anyone who has been referred for testing by their healthcare provider.
What is a Molecular PCR test?PCR testing is used to detect the presence of an “antigen,” rather than the presence of “antibodies” created by a person’s immune response to a virus. By identifying viral RNA, which is present before antibodies or symptoms begin to develop, PCR tests tell us whether or not someone has the virus very early on. We recommend that each antibody test be complimented with a molecular PCR test.
Will MyLabsDirect bill insurance for my COVID-19 tests?Yes, we will happily bill insurance if you are experiencing symptoms, have been exposed to someone with a confirmed case of Covid-19, or have been referred for testing by a healthcare provider.
What happens when I get to my appointment?While all testing sites vary, when you arrive, call or text us at 877-355-7978 when you arrive. You will remain in your car – a member of our team will collect your specimen carside and send you on your way.
How long does it take to have my specimen taken?A typical session takes roughly 10 minutes.
Can I swab myself?Yes, but only while under the direct supervision of one of our trained staff members.
May I test anonymously?No, per state and federal guidelines, all Covid-19 testing laboratories must collect your full first and last name, date of birth, gender, phone number, physical address, ethnicity and race.
Why do I need to be tested if I’m vaccinated?The Covid-19 vaccines have been proven to reduce the likelihood of severe symptoms and death, however, they do not prevent you from becoming sick with Covid-19 or from spreading Covid-19 to others.
What is the difference between antigen, rt-PCR, and antibody tests?
A diagnostic test tells you if you have a current infection. Antigen tests and rt-PCR tests are both diagnostic tests. Antigen tests diagnose Covid-19 by detecting the presence of a protein in the virus. Both of these tests types are collected via nasal swabbing. The rt-PCR test diagnoses Covid-19 by detecting the presence of the nucleic acid of the virus and is considered the “gold standard” diagnostic test for Covid-19. An antibody test (also known as a serology test) might tell you if you had a past infection. Antibody tests are collected via blood draw and should not be used to diagnose a current infection
Who should be tested for antibodies?Those that were previously sick, but tested negative with other tests, those that speculate that they are asymptomatic carriers, and those that came in contact with someone that was infected by the COVID -19 virus.
What is a total antibody test?A total antibody test measures the presence of IgM and IgG antibodies found in the blood. These antibodies develop when an individual is infected with a virus. The body first produces IgM antibodies as an initial line of defense to protect against infection. IgM then transfers to IgG to kill the virus and to protect against future infection.
Is the Covid-19 Antibody test offered by MyLabsDirect FDA authorized?We offer one of the only tests available in the US recognized by the FDA under emergency use authorization for detecting antibodies against the virus that causes COVID-19. This test was developed by Ortho-Clinical Diagnostics and received its CE Mark by delivering both 100% sensitivity and 100% specificity.
Do you offer virtual proctored COVID testing for work, school, or travel?
Yes, we do. Call or text 877-355-7978 to schedule today.
Are your virtual COVID tests CDC approved for travel?
Yes. Please check with your destination country for the most up to date policies.
Do I use my own COVID test for the virtual testing?
Yes, you use your own test. Be sure to check the expiration date* on the test kit.
*Note: The government-issued iHealth rapid antigen kits expiration dates have been extended by 6 months. Call or text our team for more information.
Can more than one person be tested during a virtual appointment?
Yes, we can test you and your family or group during the same virtual appointment. Call or text 877-355-7978 to schedule group virtual testing appointments.
